New posts missing

Hi Ally,

the Forum URL and Script Path Settings have to be exactly how you access your page. If this is not the case your forum will redirect you to a wrong location wich will cause your users to loose the cookies wich contains their sessions (for login) and their unread posts as well.

Example:

You access the CBACK Community here with:

community.cback.net

So I set the Server / .htaccess to force users to use exactly that domain. This means if you access this forum without "www." you will be redirected to the url with "www." because that is the setting I have in the Board configuration.


In the General Configuration of the Forum I set:

Board-URL / Domain to: community.cback.net (no slash at the end!)
and Script Path to: / (only a slash because the forum is not in a subfolder)

Cookie Domain is empty.


Here are some more examples how the configuration would be correct:

Your Page: http://www.example.com
board_url: http://www.example.com
board_scriptpath: /

Your Page: http://www.example.com/mein_forum/
board_url: http://www.example.com
board_scriptpath: /mein_forum/ (<<< notice the subfolder and the ending slash!)


Your Page: http://community.example.com
board_url: http://community.example.com
board_scriptpath: /

Foren-URL: http://example.com/community/forum
board_url: http://example.com
board_scriptpath: /community/forum/ (<<< notice both folders here and the ending slash)


If your forum is only accessible under the domain you configured and you set all the values correct in the general configuration your login + unread problems (= cookie problems) should be gone.

Sincerely,
Chris

You're welcome!

Hi Ally,

your Board Settings are absolutely correct.

Try to change the Cookie settings a bit:

- Rename the Cookie to something with only letters and numbers for example: motorhome
- Cookie Domain should be Empty.
- "Use Secure Cookie" should be set to "no" because your page just runs on http connection.


If just some Users still have Problems chances are good its on their side. They should delete their Browser Cache and Cookies and try again.

If these users are using connections with switching IPs you could also go to the Security Panel in the ACP. (ACP -> "Security" -> "Security Features"). There is an option "Session Security" where people are getting logged off if their IP Range or User Agent changes. On some mobile providers the IP Range changes very rapidly. I would try to set this system to "Check UserAgent (recommended)" or if you still have problems to "No check". But the UserAgent should always stay the same.

If just some users still have problems its maybe caused by a security software / adblocker / cookie blocker or something like that on the users computer. If not every person in your forum has these problems it is mostly not caused by a misconfiguration of your forum.


Sincerely,
Chris

Hi Ally,

well then you did everything you can do on the forum side. I think that's a problem with those individual users then.

How do they log in? Via Autologin or regular? Do they directly get login problems or are they logged out after a specific time?

Maybe your Session times are too short or so?

But if its caused by a board setting always every user should get the same problems and we checked all your board settings now.

Just one thing I still notice when I check your page:
I can still reach your page WITH and WITHOUT www. but you configured your board just without the www.
You have to make the www. URL go to the variant without www.

So if I want to open your page with:
http://www.motorhomecraic.com/forum/

I should get redirected to:

http://motorhomecraic.com/forum/

wich is what you configured.

Maybe these users are still logging on from the www. variant of your page. So basically do what my first tip here was: new-posts-missing-p161320.html#real161320 - Its never good to mix these two variants. Its also seen as duplicate content from the search engines if you can access a page from both ways without being redirected to the one you use.

Sincerely,
Chris